Patient Testimonials

I originally came with problems related to my bite and minor aesthetic concerns. I am more than pleased with the final result. The treatment I have received has exceeded my expectations and I now have a comfortable bite and an improved smile. The 22 months it took to achieve this, passed by smoothly du to the high level of care I received by all at the clinic.

 

 

 

I have recently had my braces removed at WELCOME. Although at the start it was tough going, by the end of it I was thankful I had done it - and I was left with a sparkling, shiny new smile to brighten up my day. The service was great - even when I had to go there at 8 o'clock on a Saturday morning. The receptionist – Nicolina – was very helpful, and lit up every visit!!! Everyone else was also great – of course! Thanks to the WeLCOMe team – I will be left with the memories and my smile for life!

 

 

Orthodontic treatment has changed my life in that it has given me a chance to smile again without putting a hand in front of my mouth. It was no where near as uncomfortable as I thought it would be. Family and friends, who are considering orthodontic treatment I would say, don't put off going for treatment. I would recommend WeLCOMe Orthodontics to others as it is a wonderful, welcoming, calm and confident staff. All have been professional throughout.

 

 

I thought my treatment at WeLCOMe went really well. The staff there was very friendly and the whole process went very smoothly. I had a wide range of colours to choose from and when i needed additional things such as mouthguards, I received them very quickly and efficiently. I would like to thank Chaw Su in particular who was great and Nicolina for her friendly help.

 

 

 

My experience of Welcome has been very positive. My son had a brace installed by the team and during the time which lasted just over a year I received always cheerful, polite and above all highly efficient service. They were always available for help and advice. I would highly recommend them.

 

 

 

WeLCOMe Orthodontics was our first venture into private dental care – I wish all private practices could be like this! The service and care we have received is beyond approach – everyone is kind, friendly and above all professional. Our questions are always answered, and we never feel rushed. I was also amazed that the prices were cheaper than our NHS dentist! I have recommended the practice to several friends, not something I do unless I am 110% happy.

 

 

I would like to take this opportunity to write to thank you from your excellent work and service that you have provided since we started my treatment in early 2009 and are about to conclude this year 2010. I am extremely satisfied to the treatment, but also to pleasant customer service. You have listened to my concerns carefully and taken my queries into serious consideration. In addition, I have always got an appointment time when needed extra consolation outside my set treatment appointments. I wish you all the best for years to come and will happily recommend your services for other.

 

 

Orthodontic treatment has changed my life in that it has given me a huge amount of confidence to smile and it has made me feel younger. My overall experience with having orthodontic treatment at WeLCOMe Orthodontics was amazing. The orthodontist was professional and did a perfect job. The clinic as a whole was extremely accommodating with my childcare and work demands. They were very flexible and understood when I needed to make an appointment. I would absolutely recommend WeLCOMe Orthodontics to others as the orthodontist was fantastic and all around, a pleasant experience. The outcome is even better than my expectations.

 

 

Orthodontic treatment has changed my life in that it has given me a great deal more confidence from the first day the braces were attached, but most of all, a bigger smile. My overall experience with having orthodontic treatment at WeLCOMe Orthodontics was very professional. Their service is better than any other orthodontist and worth everything. Advice I will give to family and friends who are considering orthodontic treatment is I would definitely recommend having it done and encourage them to take the initial step. I would definitely recommend WeLCOMe Orthodontics to others.

 

 

Orthodontic treatment has changed my life in that it definitely has given me a lot more confidence and now I can't stop smiling. My overall experience at WeLCOMe Orthodontics with having orthodontic treatment has been very professional, with a friendly atmosphere. I would recommend to family and friend considering orthodontic treatment that it is well worth it, as I have no regrets. I would definitely recommend WeLCOMe Orthodontics to others!

 

 

 

Orthodontic treatment has changed my life in that it has given me a better smile. My overall experience having orthodontic treatment at WeLCOMe Orthodontics has been very professional and it was quick. Family and friends who are considering orthodontic treatment should do it as it feels much better to have a great smile. I would recommend WeLCOMe Orthodontics to others as it is conveniently located and has good facilities.

 

 

 

To the people at WeLCOMe,
I want to thank you for your kindness and hospitality. All of you were extremely helpful and I did not feel like a patient because of the extreme amiability I was treated with. My treatment was easy and fast. When I got my braces on, it was simple and it took me little time to get used to them. During the few months I had them on, I noticed that I brushed my teeth better, as I was taking better care of them. Then my braces were removed, which revealed a perfect straight line of teeth. I still do not think I am used to not having my braces anymore. Thank you once more, especially to Dr. Chaw Su Kyi, for this wonderful treatment.

 

Orthodontic treatment has changed my life in that I am so much more confident now and love giving big smiles. I feel more comfortable and relaxed. My overall experience with having orthodontic treatment at WeLCOMe Orthodontics was friendly and flexible. I felt that Dr. Kyi tailored my treatment to suit my life style, as I was away from the country during a lot of my treatment. Advice is which I would give to family and friends who are considering orthodontic treatment is, be prepared, as it will take a long time. But it is definitely worth the effort in the end! I would absolutely recommend WeLCOMe Orthodontics to others!

 

 

Orthodontic treatment has changed my life in that it has reduced tooth pain and made my made my teeth look better. My overall experience with having orthodontic treatment at WeLCOMe Orthodontics has been friendly and knowledgeable. I would advise family and friend who are considering orthodontic treatment that it does take quite a while and involves some discomfort, but you will be glad you did it. I would recommend WeLCOMe Orthodontics to others.

 

 

I booked an initial consultation with WeLCOMe following a thorough internet search of specialist orthodontists in London and I was delighted with the service from day one. Chaw Su did an amazing job on my teeth and her wonderful team looked after me at every visit and answered my queries in between. I would highly recommend WeLCOMe to anyone considering orthodontic treatment, ultimately for their high quality of patient care.

 

 

 

Orthodontic treatment has changed my life in that it has given me more confidence about smiling. My overall experience with having orthodontic treatment at WeLCOMe Orthodontics was great as staff was very professional and friendly. Advice I will give to my family and friends who are considering orthodontic treatment is, go for it! The 15 months I had the braces on flew by and I'll never regret it. I would recommend WeLCOMe Orthodontics to others, as I am really pleased with my teeth and the service I received was great.

 

 

For the past 12 months I have been under the orthodontic care of Dr. Chaw Su Kyi and her team at WeLCOMe, Hammersmith. I have undergone treatment on the upper set of teeth and opted for the ceramic train-track style of orthodontic brace. I would highly recommend Chaw Su's practice to anyone considering orthodontic treatment. Her approach has been friendly and professional from the start, putting me at ease with the process from day one. The team has worked well to accommodate the demands of my job - the clean, modern, inviting surgery is open during lunchtimes and evenings on a regular basis which, for me, was an important factor when choosing the right orthodontic practice. It is also ideally located, just minutes from the Hammersmith & City, Piccadilly and District tube lines. The treatment process, from the first consultation to the removal of the fitted brace and supply of the retainer, has been incredibly smooth. Throughout the year, the team has been in regular contact to organize check-ups and keep me fully updated with my dental progression. If you're worried that orthodontic treatment will hurt, please don't be! From my personal experience it really is nothing to fret about. At the very start I suffered a few minor mouth ulcers - but nothing more irritating than those cause by an old toothbrush. Ever since then, I have had absolutely no discomfort and could almost forget I was wearing braces! And for those worried about their image... I found the ceramic braces subtle enough that I really didn't look like Ugly Betty! I am absolutely delighted with my "new and improved" teeth; huge thanks go to Chaw Su and her fantastic team for granting me with the Hollywood smile I've always dreamed of!

I have wanted straight teeth since I was 20 and have never smiled in photos in case my teeth showed. Now I love my teeth and have so much more confidence. My overall experience with having orthodontic treatment at WeLCOMe Orthodontics has been fantastic. All the staff was friendly and put me at ease. I would advise my family and friends who are considering orthodontic treatment to go for it! It is definitely worth the money and effort. I would definitely recommend WeLCOMe Orthodontics to others. I have already recommended it to a friend who will be considering a brace in the near future.

 

 

I don't think I can really add except to say that as a parent the whole thing went really well. Chaw Su was indeed exceptional and the whole process was made very enjoyable by your own friendliness and flexibility throughout the process.
(Phil)

I originally came with problems related to my bite and minor aesthetic concerns. I am more than pleased with the final result. The treatment I have received has exceeded my expectations and I now have a comfortable bite and an improved smile. The 22 months it took to achieve this, passed by smoothly due to the high level of care I received by all at the clinic.
RG

I have recently had my braces removed at WELCOME. Although at the start it was tough going, by the end of it I was thankful I had done it - and I was left with a sparkling, shiny new smile to brighten up my day. The service was great - even when I had to go there at 8 o'clock on a Saturday morning. The receptionist – Nicolina – was very helpful, and lit up every visit!!! Everyone else was also great – of course! Thanks to the WeLCOMe team – I will be left with the memories and my smile for life!
RW

I am very satisfied with the results! Dr. Chaw Su Kyi explained the process from the beginning in a concise and clear way and was extremely helpful and patient with me since I am a bit of a sissy when it comes to going to the dentist! My teeth are now straight and look lovely.
Maria (27 years – Ealing)

I went for a couple of consultations with other orthodontists but chose Chaw Su because she seemed like the most genuinely kind and thoughtful person I met. The other London Orthodontists seemed more interested in the money than the results and were quite pushy. I felt I could trust her advice and she genuinely wanted to do the best she could for me. I'm very happy with my smile now; it's great not to have to worry about gaps. Also, it has been very convenient being able to come on Saturdays and weekends so I didn't have to miss work. Thanks so much!
Emily (27 years - Ealing)

There was some initial trepidation on my behalf with finding a new orthodontist and ensuring I continued to receive the best treatment as I did in Australia when moving from there to the UK, halfway through my orthodontic treatment. I have been so incredibly lucky to find all this in Chaw Su and WeLCOMe Orthodontics. Chaw Su has been wonderful in finalising my treatment, the transition was seamless and everything has gone according to plan. Chaw Su has my highest recommendation.
Belinda (28 years – Chiswick)

"Having been told that my 13 year daughter, Molly, needed braces, I really didn't know what to expect. Having had no previous experience myself, I must say, the whole treatment was absolutely straightforward and went according to plan. Dr. Chaw Su Kyi was extremely friendly and forthcoming with clear and helpful advice throughout the whole treatment, which made it an altogether completely stress free time for my daughter, who started out fairly nervous at the thought. Not to mention there was not a grumpy dental receptionist in sight! Thank you very much for such a positive experience"
Helen – mother (London)

"I had real complexes with my upper front teeth as they were moving forward. I met with Dr. Chaw Su Kyi who helped me chose the lingual braces for treatment. The first 2-3 weeks were a little bit difficult as I needed to get used to them and overcome some initial pronunciation issues. But after 3 weeks I could speak normally again. None of my friends or colleagues at work could notice my dental device which for me was really important. But more importantly, after only about 6 weeks, I could start seeing some clear results. After 3 months, my upper teeth looked really straight and I could smile with pride and total confidence. As I am now just finishing the treatment, I really believe that the little discomfort at the beginning was small and very much worth it compared to the end result. My smile and teeth are looking great and it has helped me build my self confidence as well as the image I have of myself. It also makes me much happier when looking at photos of me. Dr. Chaw Su Kyi has done an excellent job and I would definitely recommend her to anyone with similar issues." Diane (36 years - Chiswick)

I had always been self conscious regarding my smile, having not had braces as a teenager. However, for professional reasons, I had not pursued the option of braces until I heard about lingual braces. They are completely invisible and no one is aware that I am wearing them. I have been delighted with not only the cosmetic results but the attention to detail and professional service offered by the team at Welcome.
Anna (32 years – East Horsley)

I thought my treatment at WeLCOMe went really well. The staff was very friendly and the whole process went very smoothly. I had a wide range of colours to choose from and when I needed additional things such as mouth guards, I received them very quickly and efficiently. I would like to thank Chaw Su in particular who was great and Nicolina for her friendly help.
Michael (12 years – Chiswick)

As a parent, the whole thing went really well. Chaw Su was indeed exceptional and the whole process was made very enjoyable by the staffs friendliness and flexibility throughout the process. Thanks again.
Phil - father (Chiswick)

I initially visited 2 Harley Street orthodontists who recommended fairly invasive treatments at a significant cost. I decided to visit a practice closer to home for a final opinion and am relieved that I did as Dr. Kyi's diagnosis was far more comprehensive and showed the initial treatments to be unnecessary. Both professional and personable in approach, Dr. Kyi has been fantastic and I am delighted with the results achieved so far.
Renee (30 years – Fulham)

I have been seeing Dr Chaw Su as a transfer patient after I had my dental braces applied in the Philippines. I found her very helpful when she happily accepted to continue my treatment. She provided me detailed information on every procedures she did for me and given me regular updates on how I responded to her management. Also she has never failed to give me some support as I was loosing my confidence having to wear the braces at my age. Overall, I am very satisfied with her service, and would recommend her to anyone who requires the same kind of treatment.
Pendy

Being slightly older than the average brace wearer, I was initially nervous at the thought of the process but Dr. Kyi completely reassured me with not only her expert opinion and professional manner, but also the way she explains every step from the beginning. The technology, practice and the surroundings at WeLCOMe makes the experience feel more like a trip to a Spa. I've already recommended Dr. Kyi to friends and colleagues and urge anyone who wants to be treated with attention to detail in a modern contemporary practice to do the same.
Amy (28 years – Greenwich)

I have been receiving treatment at WeLCOMe since early September and right from my initial consultation with Chaw Su to my latest visit I have always felt in very good hands. I am entirely confident in Chaw Su and her staff who are always very informative, reassuring and friendly. I would highly recommend anyone to Chaw Su who needs orthodontic treatment that is both highly professional and caring. What's more, the surgery is only moments away from several London Underground lines making it very accessible.
Stuart (41 years – Hammersmith)

My twin boys are both coming here to WeLCOMe to get their braces. We have been extremely happy with the treatment and care given. It is also very convenient to be able to come on Saturdays and the evenings!
Poonam – mother (Barnes)

Seeking treatment at the WeLCOMe Centre was a decision made very easy for me. I had visited a couple of orthodontists before speaking to a work colleague who highly recommended Dr. Kyi. After one consultation with Dr. Kyi I knew I was going to be provided with a service and treatment I finally had confidence in.
Chanelle (28 years – Wimbledon)

Why our patients will recommend our practice to others?

• "Has been a positive experience for me as a customer"
• "Convenient and thoughtful. Gentle and patient"
• "The staff is friendly and very helpful. I am going back to New Zealand, but I will tell friends if they need anything, to come here. I will miss coming here."
• "Very caring staff, especially Chaw Su. I feel that I can really trust her and my course of treatment."
• "Great service, friendly staff, high quality of customer service. Great prices, great practice. Very happy with the service I've been provided."
• "Because of the professional and helpful way of dealing with the orthodontic treatment."
• "Very good service. Even when we call in an emergency situation, we are dealt with efficiently. Very happy with the practice."
• "I've always felt I've received a very friendly and personal service. Not like other practices where there is a very anonymous feel. I'm comfortable with talking to the practice about my needs and of course, I'm happy with my treatment."
• "I feel happy that the staff is competent and friendly. Great location for me."
• "I have been impressed with the very friendly feeling of the practice and also the professional manner of all the people who work there."
• "Receptionist and other staff make me feel at ease."

I found the course of treatment to be excellent, provided with care and was kept well informed of the process. The end results are great. PH

I am very pleased with the outcome with my teeth now perfectly straight. My orthodontist Dr Chaw Su Kyi was extremely kind and helpful throughout. LM

I am very grateful for the lovely work you have done to my teeth. Now I feel very confident when I smile and very happy with it! With many thanks Dr Chaw! NS

I am very pleased with the result! I can smile whenever I want now! There have never been delays all the times I have been here. Thank you. LM

It feels so great that I don't have to hide my smile and all the compliments on my perfect teeth are just so amazing. It's all thanks to the braces and Dr Kyi. NK

I love my new smile. My teeth were crooked and out of line when I first came, but they are now perfect. My orthodontist Dr Kyi is great, as she explained everything she was going to do and checked that I had understood. I would highly recommend her to my friends. I'm very pleased with my teeth, thank you! JR

Friendly, professional, relaxing environment. Never dread going. The results are great, it's nice to be able to smile knowing you don't look odd. JB

Before I had my braces my teeth were horrible, now they are lovely. Dr Kyi was kind and explained everything so I was never frightened or worried about my braces. Thank you very much. HW (age 12)

I have been extremely pleased and lucky to have Dr Chaw Su Kyi as my orthodontist because even though I'm a child she never spoke down to me and treated me as her equal. She was always very friendly and made conversation with me, always remembering what I had been up to which showed she had been listening! I never felt rushed and she explained what was happening before, during and after every procedure, making sure I understood and was happy. But the best thing about Dr Chaw Su Kyi is that she gave me a beautiful smile! Thank you. ES (aged 12)

I thought my treatment was very good and was explained. I was happy that I got told what I needed to know instead of it being explained by my parents. EK (aged 13)

As the parents of EK, I was very pleased with the treatment she received. Everything was clearly explained and any questions she had were answered.

I thought that my treatment went really well and I am really happy with the end results of my teeth. I think that Dr Chaw Su Kyi was really nice and I got my braces off sooner than I was expecting. YG

Both myself and my wife, have been very pleased with the treatment our daughter (YG) has received. Dr Chaw Su Kyi was very pleasant and helpful and our daughter's teeth are now so much better than before. PG

Dear Dr Chaw, A big thank you for looking after AB during his orthodontic treatment. Right from the start you made him feel comfortable and at ease, explaining everything you were or going to do, talking to him first and explaining to mum also (even when I had three other children distracting me!) The end result is a perfect smile. Thank you once again for the care you have given to my son. LB

Service and attention to detail has been reassuring and produced amazing results! DI

My teeth look great and now I can smile confidently. THANK YOU! AS

My teeth look and feel great. JH

I am now really pleased and happy with my new straight teeth. I feel more confident when I talk to people and do not have to hide my mouth with my hand. Thank you! AT

I feel a lot more confident about smiling and enjoy smiling now. TF

Having to wear braces for 12 months, it's been a fantastic journey and the end results were worth the wait! I now have perfect teeth and can give a wide smile anytime! Thanks to Dr Kyi and the team. SD

Please contact us to arrange an initial consultation to fully discuss your concerns and the treatment options available to you. The cost of the initial consultation is £85 and we provide all patients with a written fixed treatment cost and treatment plan before commencing orthodontic treatment.

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